Refund Policy

We want our fees to be fair and clear. This page covers the 7-day trial. Monthly plans are covered in your written scope or agreement.

If your trial campaign never goes live

If we cannot get your trial campaign live, for example because of a problem on our side, we will refund the ₹8,000 LeadXpert fee in full.

If your campaign goes live

Once your ads are live, the setup and management work has been delivered, so the trial fee is not refundable. Results depend on many factors outside our control, so the number of leads, site visits or bookings is not a ground for refund. See our results disclaimer.

If you believe we did not do what we agreed, please write to us. We will look at it honestly and fairly.

Ad spend

You pay ad spend directly to the ad platform from your own account. It does not pass through LeadXpert, so it is not part of any refund from us. Questions about platform billing, such as charges or credits, are handled under that platform’s rules.

Taxes

Applicable taxes are shown on your invoice. If we refund a fee, the tax on that fee is handled according to the law and your invoice.

How to ask for a refund

Write to us at the contact details below with your name, mobile number and the project concerned. We will confirm whether the refund applies and tell you how and when it will be paid.

Monthly plans

Cancellation and refund terms for monthly work are set out in the written scope or agreement you accept before work starts.

Questions about this page? Write to info@leadxpert.in or call +91 91648 80027, or use the contact page.